1. Scope
This Privacy Policy applies to personal information handled through the HouseWorthy website, property search, report service, payments, document uploads, support and related communications.
2. Information we may collect
We may collect your name, email address, telephone number, searched property address, report selections, account and support records, technical usage information and documents you choose to upload.
3. Payment information
Payments are processed through Stripe. HouseWorthy receives transaction status, customer contact details, purchased product and payment reference information needed to provide the service. HouseWorthy does not receive or store complete card numbers through its website.
4. Uploaded property documents
Uploaded inspection reports, seller documents, quotes and plans may contain personal or property-related information. Only upload documents you are authorised to provide. Avoid uploading unnecessary identity documents, financial account information or unrelated personal information.
5. How information is used
Information may be used to validate property searches, produce reports, analyse supplied documents, issue Property Certificates, process purchases, provide support, prevent misuse, maintain security, improve the service and meet legal obligations.
6. Service providers and disclosure
Information may be handled by service providers that support hosting, cloud processing, property data, analytics, email, document processing, payment processing and security. Information may also be disclosed where required or authorised by law.
7. Artificial intelligence processing
Automated systems may help extract and summarise property and inspection information. Automated outputs are subject to source limitations and should be checked against the original documents. Do not upload information that is unnecessary for the requested report.
8. Cookies and analytics
The website may use essential cookies and analytics to operate the service, understand usage and improve performance. Where required, choices will be presented through the website’s cookie controls.
9. Storage and security
Reasonable technical and organisational safeguards are used to protect information. No internet transmission or storage method is completely secure. Retention periods may vary according to service, security, accounting and legal requirements.
10. Access and correction
You may request access to or correction of personal information held about you, subject to legal exceptions. Identity verification may be required before a request is completed.
11. Overseas processing
Some technology or cloud providers may process information outside Australia. Where relevant, providers are selected and configured with regard to security and the nature of the information processed.
12. Contact and complaints
Privacy enquiries or complaints may be sent to support@houseworthy.com.au. Please provide sufficient detail for the matter to be investigated.